info-hanway@hanglorygroup.com

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Technical Support
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After-sales Service Contact

Working Hours:8:30 am —17:30 pm (Beijing Time)

After Sales Service Telephone:(86-755) 2937 5553

After Sale Service Mailbox: info-hanway@hanglorygroup.com

After Sales Service Scope

Q:What kind of warranty do Hanway’s Digital packaging machine provide?

A:Except for the consumables,the whole machine has one year limited warranty,the circuit board warranty for one year.

Q:How to acquire for service support?

A:Hanway is doing its best to provide timely and convenient service support for the customers,the contents of services including: before-sale technical counseling,field installation,operate technical training,application solution training and troubleshooting support,etc.You can gain service support from our distributors in your region.

Q:What are the field requirements for equipment installation?

A:Hanway provide equipment installation guidance for every customer,please prepare the field referring to the guidance.There are several requirements as below:

1. The machine room to install the machine's ground can withstand 10 tons / m² weight without significant deformation, or should do special foreign.

2. Host room operating temperature:the best air temperature range 22-30℃, and the air humidity 40﹪~60﹪RH/p>,Please install the air conditioner according to the actual room size and the local average temperature. There should be a thermometer, hygrometer;

3. Cleaning air with less dust or pollutant

4. The input power should be no less than 3N~380V,+/-5%, plus safety and work ground.

Q: After buying Hanway’s equipments, will there be technician in charge of supporting onsite installation?

A: Yes, if the equipment is directly sold from Hanway, we will arrange experienced technicians to support for the installation and collaboration when the machine arrives. If the device is sold by Hanway’s distributors, Hanway will authorize them to send experienced engineers to support for the installation and collaboration when the machine arrives. Except the contract made other agreement for the installation.

Q: After purchasing Hanway’s machine, what kind of training could Hanway provide?

A:Hanway will provide 7 days’ free field training. The training place can be in Hanway company or in places designated by customer where installation take place, this can all be predetermined by clients in the contract.

Q: What kind of daily maintenances required when using Hanway digital packaging?

A: In comparison with many other digital packaging, one big advantage of Hanway digital packaging is that it is easy for operating and maintaining. The operator only need to wipe the print heads with clean cloth everyday when the printing started or after continuous work for more than 4 hours. This is to prevent the ink deposit on the print heads and it only take a few minutes.